La aerolínea low cost Ryanair modifica su política de asientos para familias y aclaran que lo hacen a regañadientes

La mayor aerolínea low cost europea, Ryanair, anunció que modifica su política de asientos para familias; ahora, quienes viajen con niños y no paguen la tarifa por seleccionar asientos, probablemente terminen siendo ubicados en la parte trasera de la cabina de la aeronave.

La compañía aclara que no cobra ninguna tarifa para que los niños se sienten junto a su padre, madre o adulto acompañante; informan que ; los adultos que viajan con niños y desean reservar un asiento específico pagan la tarifa de una única reserva de asiento, pero pueden seleccionar gratuitamente asientos contiguos para hasta cuatro niños incluidos en la misma reserva, es así que los padres que viajan con niños pagan únicamente un asiento reservado para el adulto y no pagan nada por los otros asientos reservados para los niños que viajan con ellos.

A partir de ahora, los adultos que viajen con niños y no deseen seleccionar ni pagar un asiento reservado serán informados de la asignación gratuita de sus asientos después de realizar el check-in de su vuelo, tal como ocurre en la mayoría de las demás aerolíneas europeas y probablemente serán ubicados en la parte trasera de la cabina, ya que las filas delanteras suelen reservarse y agotarse primero

Las familias que prefieran elegir sus asientos al momento de la reserva y asegurar ubicaciones preferenciales en las filas delanteras podrán hacerlo pagando una tarifa de reserva de asiento, en línea con la política aplicada por la mayoría de las aerolíneas europeas.

El fastidio de Ryanair por las regulaciones europeas

Ryanair manifiesta su fastidio por las regulaciones europeas sobre el sector aerocomercial; menciona que esta modificación de la política alineará la política de asientos familiares de Ryanair con la de la mayoría de las demás aerolíneas de la Unión Europea, lo que responde al deseo de los reguladores europeos de limitar la innovación y el progreso.

El CEO de la compañía, Michael O’Leary, declara:

A regañadientes nos adaptaremos a este estándar de la industria, ya que no queremos perder tiempo explicando a reguladores equivocados hasta qué punto malinterpretan lo que realmente beneficia a los consumidores del Reino Unido y de Europa.

Transcribimos el comunicado de la aerolínea:

RYANAIR TWEAKS SEAT ALLOCATION FOR FAMILIES TO MATCH INDUSTRY STANDARD

FREE PARENT SEATS NOW AVAILABLE IN REAR OF AIRCRAFT BUT FAMILIES CAN STILL CHOOSE THEIR PREFERRED SEATS IF THEY SO WISH

Ryanair, Europe’s largest airline, today (25 June) confirmed that its long-standing family seating policy fully complies with all relevant laws and regulations. Ryanair does not charge any fee for children to sit beside their parent or accompanying adult. Like all adults who select a reserved seat, adults travelling with children pay one reserved seat fee, but can select reserved seats beside them for up to 4 children on the same booking free of charge. This means that parents travelling with children pay for only one (adult) reserved seat – at a discounted rate – but pay nothing for the 4 other reserved seats for the children travelling with them. This policy has given families certainty of seat allocation at the time of booking, which families have valued as much as they have valued Ryanair’s lowest fares.

For bookings from today (25 June), adults travelling with children, who do not wish to select or pay for a reserved seat, will be advised of their (free of charge) seat allocation after they have checked in for their flight, as is the case with most other airlines in Europe. Families opting for this random allocation of seats beside each other are likely to be seated towards the rear of the aircraft cabin, as front rows tend to be reserved and sell out first. Families who prefer to choose their seats at the time of booking and secure premium front rows will be allowed to do so by paying a seat reservation fee, in line with the policy applied by most other European airlines. This minor policy tweak will align Ryanair’s family seating policy with that of most other EU airlines, which responds to the desire of Europe’s regulators to stifle innovation and progress. The tweak will be revenue-neutral for Ryanair while families will continue saving €billions every year by choosing to travel on Europe’s lowest fare airline.

Ryanair CEO, Michael O’Leary, said:

“European regulators such as the UK CMA have consistently failed consumers by ignoring blatant anti-consumer reselling of inflated air fares by unauthorised OTAs, overcharging by airport monopolies and service failures by Europe’s ATCs. Turning a blind eye to the high fares charged by airlines on routes with no Ryanair competition, the CMA has now targeted our family seating policy which has been universally embraced by consumers as the most progressive and transparent in Europe. Instead of promoting competitiveness and lower fares for consumers, the CMA is on a mission to force Ryanair to adopt the less transparent and less consumer-friendly family seating policy applied by most other airlines – just because it’s the industry standard.

We will reluctantly adjust to this industry standard as we don’t want to waste time explaining to misguided regulators how badly they misunderstand what is in the best interest of UK and Europe’s consumers. Under our revised family seating policy, families may have to wait until after they have checked in to find out their seat allocation and are more likely to be seated at the rear of the cabin but at least the CMA will be able to claim they have done something for consumers, but sadly most consumers won’t notice.”

Links de interés:

• Comunicado de RyanAir sobre asignación de asientos para familias
• Más noticias de Ryanir en el blog